20+ Useful Samples of Texts Messages To Customers

Before initiating any texting on behalf of your business, it is essential to be familiar with the professional etiquette of texting. Becoming aware of the differences between professional and everyday texting will allow you to deliver outstanding customer service and ensure that you remain in line with professional standards.


Samples of Texts


Professional Samples of Texts


Take a look at these 20+ professionally-crafted text messages to get your marketing campaigns rolling. Additionally, ensure that your messages are up to standard with our professional text message etiquette tips. Start texting your customers with confidence, using these example templates as a guide.


sample of texts


Professional Marketing/Promotional Texts

This Mother’s Day, treat Mom to something special! [Business Name] is offering 30% off all floral arrangements this weekend only. Stop by our store between 8am and 6pm or shop online at [URL] to take advantage of this amazing offer.
Don’t forget about our Spring Cleaning Sale! Get 20% off all landscaping services – but hurry, as this offer expires [Date]. Text or call us to schedule your appointment today!

Professional Sales Texts

Apartment Leasing Offer: Thank you for taking the time to tour [Apartment Name]. We would like to offer you one month of free rent if you decide to sign a lease with us. Please contact us at [Phone Number] to take advantage of this offer.
Providing a Quote: Regarding cleaning services, the average cost is between $200-250. Please provide us with the square footage of your space so we can give you an accurate quote.Thank you! [Business Name]


Professional HR/Recruiting Texts

Interview Reminder:

This is a reminder that your interview with [Business Name] is scheduled for [Date] at [Time]. Please ask for [Name] upon arrival. If you have any questions, please do not hesitate to call this number.

Recruiting Text:

Greetings [Name], I hope this message finds you well. I’m here to offer you an exceptional entry-level marketing opportunity that is tailored to your preferences. Would you be available to discuss further and arrange an interview this week? Please feel free to contact me if you have any questions. [Name] [Recruiting Agency]

Professional Confirmation Texts

Hotel Booking:

Thank you for booking your stay at [Hotel Name] for 3 nights, arriving [Date]. Your confirmation number is [Confirmation number]. Should you need to change your reservation, please do not hesitate to contact us at [Phone number].

Order Confirmation:

We would like to thank you for your purchase! Your payment for [Order #] with [Business Name] has been successfully received.

Appointment Confirmation:

We thank you for reserving an appointment with us and kindly request that you to arrive 15 minutes early to complete the new patient intake form. Should you need to reschedule your appointment, please contact us at [Phone number] or via text.

Changes to Appointment/Reservation:

Your appointment has been rescheduled to [Date] [Time] with [Doctor]. Thank you for your understanding. [Business Name]

Professional Reminder Texts

Salon Appointment Reminder:

This is a reminder that you have a scheduled haircut appointment tomorrow at [Time] with [Stylist]. For any inquiries, please contact us at 555-5555. We wish you a pleasant day!

Payment Reminder:

This serves as a reminder that your rental insurance payment is due on [Date]. Please visit [URL] to settle your payment. We appreciate your cooperation. Thank you!


Professional Staff Communication Texts

Event/Conference Notification:

Tickets are now available for the Corporate Conference. To receive a special gift, please RSVP before [Date]. For more information, please visit [Website].

Meeting Changes:

Greetings [Name], we regret to inform you that the marketing all-hands meeting has been rescheduled to [Date] at [Time]. A revised itinerary will be sent to your email inbox.


Professional Staff Communication Texts

Seasonal Greetings:

We hope that you are having a pleasant holiday season. As a valued team member, we would like to extend to you a 30% discount on your meal when you show this text at [Restaurant].

Staff Requests:

Dear Michelle, We would like to inquire if you are available for a late shift on Saturday. If so, please do not hesitate to contact [Name] at [Phone Number]. Your assistance is greatly appreciated.
[Manager Name]


Professional Banking/Financial Texts

Balance Information:

Your available balance is [Amount]. For further details, please log in to [URL] with [Bank Name].

Fraud Alert:

We have identified suspicious activity on your account ending in -4992. Please contact us immediately to protect your account. [Business Name]

Transaction Alert:

We would like to confirm that you completed a transaction with [Business Name] on [Date] for the amount of [Amount]. Your current account balance is [Amount]. Thank you for your payment.

When Should You Send a Professional Text Message?

When sending text messages to customers, it is important to ensure a professional tone. Text messaging provides a unique opportunity to connect with customers on a personal level, so it is essential to avoid any language or content that may be inappropriate or intrusive.

It is important to send professional text messages when communicating time-sensitive information, company-wide staff updates, appointment confirmations, changes and reminders, polls, surveys, questionnaires, and inspirational, encouraging, or congratulatory messages.

In certain circumstances, it may be more beneficial to communicate with a customer or associate in person or via telephone rather than through text messages.

When it comes to communicating employment updates, such as hiring or firing, as well as thank-you notes or private information, such as medical test results, it is recommended to avoid sending a text message.

Professional Text Message Etiquette

To ensure a professional impression and foster trust, it is important to adhere to the following text message etiquette guidelines:

Explicit Permission

It is essential to ensure that explicit permission is obtained before sending any text messages to customers. Failing to do this may lead to an unhappy customer experience as well as legal ramifications. To remain compliant with applicable regulations, make sure that express written consent has been obtained before sending text messages.

Be Brief.

Strive to keep messages concise, ideally within 1-3 sentences. This will make it easier for recipients to quickly read and respond to your communication.

Don’t text too often.

It is recommended to send professional text messages during standard business hours. Additionally, multiple texts should not be sent at once.

Make it easy to reply.

Ensure that your customers have a clear understanding of the action that is required after reading your text message. If you asked a question in your text then it should be easy for them to reply simply “Yes” or “No.”

Avoid slang and abbreviations.

When sending a professional text message, it is important to avoid slang and abbreviations. Utilizing colloquial abbreviations such as “OMG” and “LOL” is typically better suited for personal communication with friends and family. To maintain a professional tone, focus on writing concise and clear sentences rather than relying on slang.

Optimize your signature for text messages.

A concise signature should include your business name and nothing else; longer email signatures with contact information, websites, etc. are not necessary. Keep it short and to the point.


Text message marketing is not complicated. With a few well-crafted and captivating statements, you can capture the attention of customers and encourage them to interact with your content. Utilizing these sample text messages to customers can instantly increase engagement and give them the information they desire.

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